PLEASE READ THE TERMS AS HEREAFTER SET FORTH ("AGREEMENT") CAREFULLY BEFORE ACCESSING OR USING THE SUNTEC+ PLATFORM ("PLATFORM") BY INSTALLING OR USING THE SUNTEC+ MOBILE APP ("APP") OR SUNTEC CITY WEBSITE ("WEBSITE"). BY INSTALLING OR USING THE APP ON YOUR DEVICE ("DEVICE") AND REGISTERING AS A USER OF THE APP, OR BY ACCESSING THE PLATFORM THROUGH THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
This Agreement is made between APM Innovate Pte. Ltd. (UEN: 201437923R) ("AIPL", "us" or "we" as the case may be) and you with respect to your access and use of the Platform and any functionalities, services or features offered via or in connection with the Platform, and references in this Agreement to the use of the Platform extend to the use of such functionalities, services or features as well.
You are not eligible to access or use this Platform without our consent if you are under 18 years of age. By accessing or using the Platform, you hereby represent and warrant that you are 18 years of age or older.
You must read in its entirety, agree with, and accept all the terms and conditions contained in this Agreement, as well as any documents incorporated by reference herein, all of which form part of this Agreement, before you use the services provided on the Platform ("Services"). For the avoidance of doubt, this Agreement comprises the following parts:
Section A – General Terms for use of the Platform
Section B – Additional Terms and Conditions for Suntec+ Membership
Section C – Additional terms and Conditions for Suntec+ Eats, Suntec+ eMall, Suntec+ Shop Live
AIPL may introduce and provide new Services from time to time. The terms and conditions governing such new Services will supplement, form part of this Agreement and take effect from such time you use the particular Service.
We may from time to time update the terms of this Agreement and post the latest version of the Agreement on the Website. By continuing to use this Platform after any such amendment, you agree to be bound by the Agreement as so amended.
IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT OR ARE INELIGIBLE TO USE THIS PLATFORM, PLEASE UNINSTALL THE APP AND CEASE ANY ACCESS TO OR USE OF THE PLATFORM.
SECTION A – GENERAL TERMS
Your Use of the Platform
Subject always to your continuing compliance with the terms of this Agreement, we agree to grant you a revocable, non-transferable, non-exclusive licence to use the Platform insofar as owned by or licensed through us and only for your own private, non-commercial purposes or internal business purposes, on and subject to the terms of this Agreement. All other rights not expressly granted to you are reserved.
Some software components used in our Platform may be offered under an open source or other third-party licence. By using such components, you agree to comply with such third parties’ terms and conditions.
Without prejudice to the generality of the foregoing, you shall not (and shall not, knowingly or otherwise, authorise, allow or assist any third party to):
modify or adapt the whole or any part of the Platform, or permit the Platform or any part of it to be combined with, or become incorporated in, any other app, programmes or other platforms created by you;
disassemble, decompile, reverse-engineer or otherwise attempt to derive the source code of the Platform or any components thereof;
communicate, republish, upload, post, transmit, edit, re-use, rent, lease, loan, sell, assign, transfer, distribute, make available, license, sublicense or create derivative works or adaptations based on the whole or any part of the Platform;
use the Platform in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with this Agreement, or in contravention of any Singapore or foreign law, including any rule, order, judgment, directive or other requirement or guideline issued by any governmental or regulatory authority (the "Applicable Laws"), including in infringement of our intellectual property rights or those of any third party in relation to the Platform;
use the Platform in a way that could damage, disable, impair or compromise the Platform and the data contained therein (or the systems or security of the Platform or any other computer systems or devices used in connection therewith) or interfere with other users or affect the operations or reputation of AIPL; nor
use any manual or automated process or service to access and/or use the Platform which may unduly burden or hinder the operation of the Platform, or to conduct data mining or scraping activities.
You further agree and acknowledge that:
it shall be your sole responsibility to, at your own cost:
obtain all necessary hardware, software and communications services necessary for your use of the Platform;
install antivirus or other mobile security software to protect against any security or other vulnerabilities which may arise in connection with the use of the Platform; and
make back-ups of your data, as the data on the Platform may be subsequently deleted by us or our service providers at any time without notice to you;
the licences granted herein do not confer on you any rights to use "Suntec+” and any other registered or unregistered logos, service marks, slogans, product names and designations and other proprietary indicia used as part of the Platform, all of which are and remain the property of AIPL, its affiliates and respective business partners; and
we shall have the right to:
automatically update the Platform and its components on your Device, add or remove functionalities, features or Services (collectively, "Platform Functions"), vary or impose user account rights, resource limits or fees or suspend or terminate Platform Functions and/or user rights; and
deny or restrict access to this Platform or any Platform Functions whether to any user or generally, or to block access from or to any resources, at any time, without ascribing any reasons whatsoever; and in any such event, you agree that no claims shall lie against us or our agents or our service providers in connection therewith.
You acknowledge and agree that this Platform may use transmissions over the Internet which are never completely private or secure. You understand that any personal data, message or information which you send in the course of the use of the Platform may and also be read or intercepted by others.
The Platform may also use digital certificates. You are solely responsible for deciding whether or not to rely on such certificates and your reliance on any digital certificates is at your sole risk.
You further acknowledge that the Platform is not intended or suitable for use in situations or environments where the failure or time delays of, or errors or inaccuracies in, the content, data or information provided by the Platform or the Platform Functions could lead to or otherwise result in significant financial loss or business interruption.
The Platform may provide links to external sites whose data protection and privacy practices may differ from those set forth here. We are not responsible for the content and privacy practices of these other websites and you agree to review and abide by the data protection and privacy notices of those sites
Third Party Content and Products
During your use of the Platform, you may enter into transactions or communicate with third parties displaying or offering their goods and/or service on the Platform. Any such communication or transaction is strictly between you and the applicable third party. AIPL does not have oversight over such communications and transactions, and is not liable for any such communication or transaction. AIPL is also not liable for any personal data or other information that you provide to or authorise us to disclose to a third party, or for such third party’s collection, use and disclosure of the same.
You further acknowledge and agree that any use by you of any content made available through the Platform (including Third Party Content), any communications or transactions between you and such third parties, and accessing any third party sites through the Platform, is entirely at your own risk, and may be governed by the third parties’ terms and conditions and privacy policies, where applicable. AIPL does not verify and is not in a position to verify the submission of any content on the Platform, and AIPL takes no responsibility and assumes no liability, whether direct or indirect or any incidental, special, indirect or consequential damages whatsoever, including, without limitation, damages for loss of profits or any other commercial damages or losses, for any content provided by any third party, or for your use of the same.
We shall have the right (but not the obligation) to remove or disable access to any content which we deem to be potentially defamatory of any person, unlawful, objectionable in any way, in violation of any third party rights, or for any reason whatsoever. Any editing or removal of any such content from the Platform shall be without prejudice to our other rights and remedies available at law.
You acknowledge and agree that AIPL is not responsible for any Third Party Content or any decisions made by you based on any information posted on the Platform. You acknowledge and agree that we make no warranties or representations in respect of, nor do we guarantee the accuracy, timeliness, completeness, integrity or quality of any Third Party Content or any other content or material which may be accessed or made available via the Platform.
You agree that all content (including Third Party Content) made available on the Platform is of a general nature and does not purport, and shall not in any way be understood as constituting an offer or provision of any inducement, invitation or recommendation relating to any products, services or investments nor constitute investment, financial, legal or tax advice or recommendation.
Any arrangement entered into between you and any other user of the Platform or any third party named or linked to from the Platform is at your sole risk and responsibility.
The Services provided through the Platform may involve user-submitted content. You agree not to:
upload, post, transmit or otherwise make available any Content that is unlawful, harmful, threatening, abusive, harassing, alarming, distressing, tortuous, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable; or
violate any Applicable Laws, including without limitation any laws and regulation in relation to the sale or advertising of restricted goods, or any third party rights.
In the event that you upload or provide us with any content that may be proprietary under intellectual property laws (including without limitation any photographs, videos or other content), you:
grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide, perpetual license to host, use, distribute, modify, run, copy, publicly perform or display, translate, and create derivative works of your content;
undertake that you have the right to grant us such licence;
ensure that the content or information submitted are not in contravention with the Applicable Laws and do not infringe any third party rights (including any confidentiality obligations).
Disclaimer of Warranties and Liability
The Platform (together with any Platform Functions, Third Party Content or other content or information provided via the Platform) are provided on an "as is" and "as available" basis. We do not represent or warrant that:
the operation of the Platform will at all times be available and/or accessible or be uninterrupted or error-free, or that defects in the Platform will be corrected;
the Platform would be of a satisfactory quality, fit for a particular purpose, or would not infringe any third party rights or be compliant with any Applicable Laws,
the accuracy, correctness, reliability, timeliness of the Platform, the Platform Functions, and any stored data (including any Third Party Content);
the quality of any products, services, information or other materials purchased or obtained by you through the Platform will meet your requirements or expectations;
the Platform and any related computer system is and will be free of all viruses and/or other harmful elements; or
the Platform is compatible or works with any third party software, applications or third party services.
All representations and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby excluded to the extent permissible by law.
To the extent permissible by Applicable Laws, you agree to fully indemnify and hold harmless AIPL, our related companies, officers, employees, agents and licensors (collectively, "AIPL's Affiliates") from and against any claim, demand, loss, damage, cost, or liability (including legal fees) which AIPL or any of AIPL’s Affiliates may suffer or suffers in connection with or arising from:
your breach of this Agreement;
your access or use of the Platform and the Platform Functions;
any action taken by us either as part of our investigation of any suspected breach of this Agreement or as a result of our finding or decision that a breach of this Agreement has occurred; or
your breach of any rights of any third party.
Limitation of Liability
To the maximum extent allowed under Applicable Laws, AIPL and AIPL’s Affiliates shall not be liable for any claim, damage or loss of any kind of any nature (including without limitation any loss of data, profits, goodwill, anticipated savings, reputation, business or business opportunity) whatsoever caused and howsoever arising as a result (direct or indirect) of or otherwise in connection with:
your use of or inability to use the Platform, including any products or services available on or accessed via the Platform and / or the Platform Functions; or
any reliance placed by you on the contents of the Platform (including any Third Party Content, even if we have been advised of the possibility thereof.
In no event shall AIPL's liability to you for any and all damages not excluded (other than as may be required by Applicable Laws) exceed the aggregate amount of all amounts actually paid by you to AIPL in utilising the Platform and/or the Services during the event giving rise to such claims.
We reserve the right to terminate or suspend your use of the Platform (which may include the suspension or termination of any membership account you hold with us) without prior notice to you, at any time and for any or no reason. Without limiting the foregoing, if you breach this Agreement, or conduct yourself in a manner that we deem to be detrimental to the integrity, security and operation of the Platform or any information systems connected or in operation with the same, we reserve the right to suspend or permanently terminate your access to the Platform or your membership account for any reason in our sole and absolute discretion.
You agree and acknowledge that any suspension or termination of your access to the Platform or membership account may be effected without prior notice, and agree that the Platform may immediately deactivate. We would not be required to compensate you for any loss you incur arising from such suspension or termination, which may include sums paid to us and any points or other membership privileges accrued.
Clauses 5 to 7 above shall survive the termination or expiration of this Agreement (howsoever caused).
This Agreement constitutes the entire agreement between you and AIPL relating to the Platform and supersedes all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this Agreement will be binding on AIPL unless in writing and signed by AIPL's authorised representatives.
The provisions of this Agreement are severable, and if any provision, or any portion thereof, is determined by a competent court or tribunal to be illegal, invalid or unenforceable for any reason, any remaining portion of that provision, and all other provisions of this Agreement, shall remain valid and enforceable to the fullest extent permitted by law in order to give effect to the intention of the parties' to this Agreement.
No omission or delay on a party to this Agreement in exercising any or part of its rights under this Agreement shall operate as a waiver thereof.
The rights provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law.
You shall not delegate, assign, sub-license, sub-contract or otherwise deal with any of your rights and/or obligations under this Agreement without AIPL's prior written consent. AIPL may, by way of written notification to you, delegate, assign, sub-license, sub-contract or otherwise deal with any of its rights and/or obligations under this Agreement.
Nothing in this Agreement shall create, or be deemed to create, a partnership or agency between the parties to this Agreement.
Except the parties who are indemnified or whose liabilities have been limited under Clauses 6 and 7 of this Agreement, a person who is not a party to the Agreement shall have no right to enforce or enjoy the benefit of any term of this Agreement under the Contracts (Rights of Third Parties) Act (Cap. 53B).
Governing Law and Jurisdiction
This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of Singapore. You irrevocably agree to submit to the exclusive jurisdiction of the courts of Singapore.
By signing up for a membership account with Suntec+, you will be deemed to have read, understood and accepted these Terms and Conditions, which form a part of the Agreement.
Your account is for you only and you will not authorise others to use your account, and you are not allowed to transfer the accumulated Suntec+ Points and benefits from that membership account to any other membership account. As a member, you agree that you will be solely responsible for all consequences of not doing so.
Upon accumulating a total spend of $5,000 within a membership year, members will be upgraded to the Gold tier. Upon accumulating a total spend of $12,000 within a membership year, members will be upgraded to the Diamond tier.
We may amend these Terms and Conditions from time to time at our sole discretion. For example, we may amend the way Suntec+ Points are earned, awarded to accounts and/or redeemed or their validity period at any time at our sole discretion. By your continued participation in the Suntec+ Programme, you agree to be bound by these terms and conditions.
Members must provide us with accurate and truthful personal data during the sign-up process and update that personal data in our records if it changes, and you agree to provide us with any information or documents, including any proof of identity, which we may reasonably require.
Members may contact us via firstname.lastname@example.org to initiate Suntec+ membership cancellation. Please refer to clauses 2.20, 4.9, 5.21 for further details on the forfeiture of the Suntec+ Points, e-Vouchers, Carpark Dollars and other rewards upon the termination of your Suntec+ membership.
Suntec+ Points Earning
Upon activation of your Suntec+ membership, members will be able to earn Suntec+ Points. A member will earn rewards points by making qualifying purchases at participating merchants within Suntec City or through authorised marketing campaigns or events organised by AIPL and external partners.
Suntec+ Programme does not accept receipts from the following: money changers, post offices, banks/ATMs/financial services, carparks, lottery tickets, pushcarts, temporary vendors/pop-up shops at the mall’s promotional spaces of non-tenants at Suntec City, purchases from Suntec Convention Centre, including EU Holidays, AXS/SAM payments and bill payments, cash card/stored value cards top-up transactions, online transactions, Suntec+ Flash Sales, purchase of Tobacco products (i.e. Habanos, East Wing #01-653), offline transactions via cheque payments, purchase of vouchers from shops or Suntec City. Members should bear in mind that this list is not all-encompassing and is subject to changes at our sole discretion.
Suntec+ Programme awards Suntec+ Points for receipts with a minimum spend of S$20 in a single receipt.
Members must submit the scanned copy of his or her receipt from the merchant no later than 48 hours from the time of purchase via the Suntec+ mobile application.
To be eligible for Suntec+ Points, the receipts should clearly show the store name, store address, total purchase amount, date and time of purchase.
Each receipt can only be submitted once for the earning of rewards points. Members should keep the original proof of purchase until the rewards points have been awarded to their membership account or for 7 working days, whichever is earlier.
Receipts submitted for Suntec+ Points must be the member’s own purchases. Suntec+ reserves the right to terminate the membership immediately and without prior notice if a member is found to have submitted another person’s receipt(s) to accrue Suntec+ Points in his/her membership account.
The earning of Suntec+ Points is capped at a total spend of $5,000 per day across multiple receipts. Points are awarded based on the sequence of the receipts uploaded.
Suntec+ determines the criteria for qualifying purchases and the number of Suntec+ Points they are worth at our sole discretion. This varies based on the membership tier of each member.
Members earn Suntec+ Points at all participating merchants based on their membership tier, and the points earned for each tier is as follows:
Diamond Tier – 10 points for every dollar;
Gold Tier – 5 points for every dollar; and
Silver Tier – 1 point for every dollar;
Suntec+ Programme awards Suntec+ Points to a member upon validation of the submitted receipts. We will at our sole discretion reject any receipt that we consider to be invalid. Our decision will be binding, final and conclusive on the member.
Suntec+ Programme will not award Suntec+ Points for duplicated receipts or multiple copies of receipts that have been submitted. The submission of false, altered receipts or multiple copies of the same receipt would be a breach of these terms and conditions and may constitute fraud. In such circumstances, we reserve the right to take any action including the suspension or termination of your membership account.
Members must submit receipts with the necessary information for our validation. With the exception of these listed tenants, handwritten receipts from other merchants will not be applicable for Suntec+ Points. Payment card slips from payment cards (including credit cards, debit cards and NETS cards), as well as receipts in modifiable formats (e-mail, editable documents) will not be accepted.
In the case of Suntec City and merchants’ vouchers being used in the transaction, members will earn Suntec+ Points based on the full purchase amount as per the submitted receipt (including the value of Suntec City and merchants’ vouchers).
In the case of merchants’ loyalty programmes, bank rebates and payment card rebates, members will earn Suntec+ Points based on the net amount paid (excluding the value of the above mentioned).
At our sole discretion, we may cancel, revoke or otherwise deduct Suntec+ Points that have already been awarded to a member’s account.
We may delay the awarding of Suntec+ Points to a member’s account while we verify to our satisfaction that they were not claimed in breach of any of these terms and conditions.
We may from time to time amend the number of Suntec+ Points awarded or the mechanics by which they are awarded.
Suntec+ Points awarded to an account remain our property and do not entitle members to a vested right or interest. They do not have a cash value and are not transferable or assignable for any reason or purpose. Suntec+ Points awarded are not transferable between accounts. Their sale, auction, barter, transfer or assignment is strictly prohibited. A violation of the above gives us the right to confiscate or deduct Suntec+ Points previously awarded to a member.
Any unused Suntec+ Points in a member’s account will be forfeited upon cancellation or termination of your Suntec+ membership. There will be no compensation for unused Suntec+ Points.
A member may check the balance of his or her Suntec+ Points via the Suntec+ mobile application or other means determined by us at our sole discretion.
Suntec+ Points & e-Vouchers Expiry
Validity of Suntec+ Points and e-Vouchers are strictly non-extendable beyond the stipulated expiry date. The validity terms of the Suntec+ Points and e-Vouchers are as follows:
Suntec+ Points earned from 1 January to 30 June will expire on 31 December of the same year.
Suntec+ Points earned from 1 July to 31 December will expire on 30 June of the following year.
e-Vouchers redeemed between 1 January to 30 June will expire on 31 December of the same year.
e-Vouchers redeemed between 1 July to 31 December will expire on 30 June of the following year.
Upon expiry, each member’s Suntec+ Points balance and unutilised e-Vouchers will be forfeited.
We may, at any point and at our sole discretion and without notification to you, extend, cut short, or otherwise amend the validity period of the Suntec+ Points and e-vouchers, awarded to members or otherwise.
Members can accumulate Suntec+ Points and redeem them for e-Vouchers and other rewards before the points expire. Suntec+ Points earned in different 6-month periods as indicated in Section 3 can be combined to redeem e-Voucher(s) and other rewards.
Members may utilise the e-Vouchers and rewards via their mobile device by presenting the e-Vouchers and rewards to the participating merchant, scanning a QR code at the merchant’s store at the time of payment and presenting the transaction ID to the store’s cashier, unless otherwise stated in the terms and conditions of the redeemed reward(s).
Members may use multiple Suntec City e-Vouchers to offset against a single purchase transaction at all participating merchants.
e-Vouchers and rewards are not exchangeable for cash and physical gift vouchers nor are they refundable.
All unutilised e-Vouchers and rewards, and balance value of redeemed e-Vouchers will be forfeited upon expiry.
Members are required to present their loyalty e-card for verification purposes at the merchant during e-Voucher utilisation.
Terms and conditions may vary for each reward and they shall be binding for all members.
The total value of Suntec City e-Vouchers in a Suntec+ member’s account shall not at any time exceed S$1,000. Suntec+ will delay or restrict any conversion of Suntec+ Points to e-Vouchers or crediting of Suntec City e-Vouchers to proceed if the foregoing will result in the total Suntec City e-Vouchers stored in a Suntec+ member’s account to exceed S$1,000.
Any unused Suntec City e-Vouchers or other rewards in a member’s account will be forfeited upon cancellation or termination of your Suntec+ membership. There will be no compensation for unused e-Vouchers.
Carpark Dollars Redemption and Utilisation
Members can accumulate Suntec+ Points and redeem them for Carpark Dollars via the Suntec+ Mobile Application for use at Suntec City’s carpark.
Members may redeem multiple Carpark Dollars for utilisation before the Carpark Dollars expire. For more details, please see www.sunteccity.com.sg/faq/.
Carpark Dollars will expire at the end of each quarter of the year in which they have been redeemed, i.e. 31 March 23:59, 30 June 23:59, 30 September 23:59 and 31 December 23:59 of the same year.
We may, at any point and at our sole discretion and without notification to you, extend, cut short, or otherwise amend the validity period of the Carpark Dollars, awarded or otherwise.
Upon expiry, all unutilised Carpark Dollars for the corresponding quarter of the year (on 31 March, 30 June, 30 September and 31 December of the same year) shall be forfeited and validity of the Carpark Dollars cannot be extended after the stipulated expiry date.
Carpark Dollars are not exchangeable for cash, non-refundable, non-transferable to Suntec+ Points nor convertible to physical gift or e-Vouchers, in whole or in part.
Members may use Carpark Dollars to offset against parking charges at Suntec City, with an amount capped at $500 Carpark Dollars.
If there are insufficient Carpark Dollars for full payment of the applicable parking charges, the balance parking charges will be deducted from your CashCard in the registered In-Vehicle Unit (IU).
Any balance of unexpired Carpark Dollars will remain in your e-wallet for utilisation during subsequent visits.
Carpark Dollars cannot be used in conjunction with physical complimentary parking tickets.
Each member is allowed to add up to 2 IU numbers in his or her Suntec+ membership e-wallet. Only the default IU number set by the member will be activated for the utilisation of Carpark Dollars. An IU number can only be activated by one member at a time.
Members can utilise up to $500 Carpark Dollars, for each carpark gantry transaction.
Utilisation of Carpark Dollars is only applicable to vehicles with valid IU numbers and Suntec City’s Season Parking holders who enter the carpark via B1.
We are not responsible for any error with regards to any deduction from the member’s registered IU, resulting in inaccurate deduction of Carpark Dollars and/or parking charges from your CashCard.
In the event that Suntec City’s carpark system is out of service or undergoing maintenance, Carpark Dollars will not be used and parking charges will automatically be deducted from your CashCard in the registered IU. In such an event, we are not obliged to reimburse or indemnify members in respect of the parking charges deducted from your CashCard and shall further not be liable to members in respect of any breakdown, malfunction or defect in Suntec City’s carpark system.
Parking is subject to the availability of parking spaces in the carpark. Members shall only park in designated parking spaces.
Member(s) shall be liable for any damage howsoever caused by member(s) to the carpark. In this regard, the MCST Plan No. 2197 shall have the absolute discretion to assess the cost of repairing the said damage and its assessment thereto shall, save for manifest error, be conclusive as to the amount payable by member(s) in connection with the damage.
Members agree that vehicles are parked at their own risk. We shall not be liable for any loss and/or damage howsoever caused to their vehicles while being parked in the carpark.
We reserve the right to implement measures to remove and/or immobilise any vehicle which we consider, at our sole and absolute discretion, as being in breach of terms and conditions hereof.
By using the carpark, members shall deem to have read, understood and agreed to these terms and conditions. We reserve the right to amend these terms and conditions at our sole and absolute discretion from time to time without any prior notice.
Any unused Carpark Dollars in a member’s account will be forfeited upon cancellation or termination of your Suntec+ membership. There will be no compensation for unused Carpark Dollars.
When you become a member of the Suntec+ Programme, you consent to the collection, use, disclosure and processing of your personal data by AIPL, APM Property Management Pte Ltd, its subsidiaries, APM (Holdings) Pte Ltd and the subsidiaries of APM (Holdings) Pte Ltd that are incorporated, and operate, in Singapore for the purpose of us providing the Suntec+ Programme.
Examples of a member’s personal data which may be so collected, used, disclosed and/or processed include:
name, mobile number, transaction details, images of receipts and any other information relating to him or her which is provided in connection with the Suntec+ Programme;
information about a member uses and interacts with products and services provided by participating merchants in the Suntec+ Programme, the Suntec+ Platform (which includes the Suntec City Website, and/or Suntec+ App), including computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, membership details and traffic to and from the Suntec+ Platform; and
photographs, audio-video or other recordings of a member taken or made in connection with Suntec+ Programme promotions.
We take all reasonable precautions to preserve the integrity and prevent any corruption or unauthorised access to or loss of personal data and information given to us by members.
As a member, you acknowledge that if you choose to withdraw your consent for the collection, use, disclosure and/or processing of your personal data for Suntec+ Programme purposes, we may not be able to continue to provide the Suntec+ Programme to you. If so, we have the right to terminate your Suntec+ membership. This right is without prejudice to our rights and remedies against you in respect of any loss or damages arising from or in connection with such termination.
We may share aggregated, non-personally-identifiable information with third parties, such as advertisers, our marketing partners and/or our business partners, for use in marketing, promotional or other activities.
Notwithstanding any other terms or conditions in these Terms and Conditions, we shall not be liable to a member for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by members or by any other person in respect of or in connection with the Suntec+ Programme, including without limitation, account, membership, Suntec+ Points or redemption and/or in connection with the collection, use, disclosure and/or processing of personal data in accordance with these Terms and Conditions. As a member, you release and discharge us from all claims in relation to any such loss, damage, inconvenience, embarrassment, cost and/or expense.
We will not be liable to a member for any error, omission, delay or loss (including any loss of Suntec+ Points) as a consequence of technical malfunctions or error attributed to our staff, employees, agents or service providers.
We may at our absolute and sole discretion, without prior notice to members, suspend or terminate the Suntec+ Programme for any reason whatsoever as we deem fit.
Upon participation of the Suntec+ Programme, a member agrees to indemnify us and keep us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to misuse of his or her Suntec+ membership and/or breach of any of these Terms and Conditions, including without limitation, if he or she commits any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the exclusive jurisdiction of the courts of the Republic of Singapore.
ADDITIONAL TERMS AND CONDITIONS FOR SUNTEC+ EATS, SUNTEC+ EMALL, SUNTEC+ SHOP LIVE
The Suntec+ Platform provides a platform which allows you to place orders for food and beverages and other goods and services ("Products") from selected merchants ("Merchants"), such orders may be delivered to you or available for pick up.
AIPL merely provides the platform and does not own, sell, resell and does not act on behalf of the Merchants, we do not control or exercise oversight over the Merchants and their Products. You understand that any order that you place shall be subject to the Products’ availability and location serviceability of the Merchants and any delivery services which they may engage.
The availability, prices of and the descriptions of the Products set out on the Suntec+ Platform are determined solely by the Merchants and are listed for information only. You understand that:
the availability, prices and description of the Products may be outdated, incomplete, or inaccurate. In such an event, Merchants may choose not to provide the relevant Product at the price or description stated; and
we are not obligated to provide further information (e.g. ingredient / allergen information, available promotions or vouchers, or Merchants’ terms and conditions) and in the event that further clarification is required, please contact the relevant Merchant directly; and
we are not responsible for any advertising or marketing information of Merchants posted on the Platform.
Merchants are responsible for the preparation, condition and quality of the Products, and the delivery of the Products. AIPL shall not be liable for any loss or damage arising from your contractual relationship with the Merchants. Any cancellation, compensation or refund / returns requests arising from the Products (e.g. any alleged defects) will be referred directly to the relevant Merchant.
Merchants may choose to offer certain regulated Products on the Platform, such as alcohol, tobacco, second-hand goods, or pharmaceuticals ("Restricted Goods"). As we do not vet the Products which the Merchants advertise and offer, we are not responsible for the sale of such Restricted Goods. We hereby expressly disclaim any representations or warranties that the Products, including the Restricted Goods, will be non-infringing of Applicable Laws or any third party rights. It is the responsibility of the Merchants to fulfil any regulatory obligations with respect to the advertising, offering or sale of any such Restricted Goods. Nonetheless, we reserve the right to:
require any information or documentation from you, e.g. any valid proof of identity / verification of age (you must be at least eighteen (18) years old at the time of sale and delivery), to fulfil any requirements imposed by Applicable Laws, and to cancel the transaction or delivery if you are unable to do so; and
otherwise cancel the transaction or delivery if we suspect, for any reason, that any such offering or sale would be in contravention of Applicable Laws.
all purchases from merchants specialising in sales of tobacco products (i.e. Habanos, East Wing #01-653) are excluded from the Suntec+ Programme. These specialised retailers are not part of Suntec+ Programme which includes: Points redemption, Rewards, Flash Sales, Promotions.
Placement of Orders
You represent and warrant that any personal data (including address, contact details) that you provide is current, accurate and complete. AIPL, the Merchants and/or their delivery services provider shall not be liable for any late or non-delivery of Products by reason of such erroneous details.
We reserve the right to not process the order and/or restrict or terminate your access to our Services or the App, in our sole discretion, in the event of false or erroneous personal information, payment details, suspected fraud or lack of authorisation, or any suspected contravention of any Applicable Laws.
We are entitled to treat any order and delivery bookings placed on the Platform from your accounts as coming from or authorised by you. Upon receiving a confirmation notice, you shall not be entitled to cancel your order once you have received a confirmation. If you cancel your order subsequently, you are liable to pay the order and any delivery fee in full.
Upon receiving your order, the Merchants and/or their delivery services provider may contact you through the contact details which you have provided, to confirm order details (including any special instructions, where applicable), make delivery arrangements, and/or inform you of the unavailability of the product or any change in price, where applicable. The transaction details, arrangements made, and any communications would be between you and the Merchants, with no involvement from us.
We and/or the Merchant may not be able to process your order or deliver the Products to you as requested, due to the following:
the listing and other information on the Platform is outdated and the Products are out of stock or otherwise unavailable;
there is a lack of information, direction or authorisation from you at the time of delivery;
you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable;
(only for Suntec+ Eats services) at the relevant timing arranged, you are not present or do not show up at the designated delivery or pick up location within fifteen (15) minutes to collect the takeaway ordered, or you are unreachable physically or uncontactable; or
the delivery or pickup location or the circumstances of the same is not safe, secure or otherwise unsuitable.
In the event that any of the foregoing occurs, we and/or the Merchants reserve the right to cancel the order without any refund or compensation to you.
As Merchants are responsible for the delivery of orders, you shall contact the relevant Merchant directly in the event of issues such as non-delivery or delays in your delivery. We shall not be responsible in any way for orders that are delivered by Merchants, and any cancellation, compensation or refund / returns requests will be referred directly to the relevant Merchant.
Prices set out on the Platform are inclusive of GST, but exclusive of any other charges (including for instance, delivery charges, which may vary depending on distance, and the mode of delivery selected). Before confirmation of the order, the Platform will provide a breakdown of the price which will include any additional charges (e.g. delivery, minimum order charges).
As the prices of the Products are provided to us by the Merchants, whilst we endeavour to ensure that they are accurate and current, this may not be the case. The prices provided are subject to change at any time and may vary from the prices of the Products if purchased directly from the relevant Merchant.
You can choose to pay for an order using any of the payment methods on the Suntec+ Platform. AIPL reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion.
The method of payment chosen may involve the processing of such payment by banks or third-party service providers, we are not liable for any failure or other issues that may arise in such payment processing.
Last updated as of 9 February 2022