Privacy Policy for Suntec+

Your Privacy is Important to Us

In this Privacy Policy, “we”, “us”, “our” or “Suntec+” means APM Property Management Pte Ltd as Property Manager of Suntec City; “you”, “your” or “yours” means the persons to whom this policy applies.

The security of your personal data is important to us. Suntec+ has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data.

This Privacy Policy applies to any individual’s personal data which is in our possession or under our control. By Personal Data, we mean any information you provide to us about you. This includes your  passport number, name, postal address, email address, telephone number, gender, birthdate and occupation.

In the event of any inconsistency between different versions of this policy, the latest version shall prevail.

Where we collect your personal data

No matter how we collect your personal data or what we collect it for, we will only use it in the ways set out in this Privacy Policy. By providing us with your personal data, you consent to us using or disclosing it in one or more of the ways described in this Privacy Policy. This includes consenting to us contacting you or sending messages to you via post, telephone, SMS or email.

Customer Services

In order for a customer service representative to respond to your questions or concerns, we may need personal data like your name, email and telephone number. This is used to communicate with you so that we answer your questions as completely and thoroughly as possible.


When you participate in a contest, we ask for personal data in order for us to identify and verify the winner of our contest.

Information that we collect automatically:

Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to “steal” information about you or your computer system. Our web site uses cookies to remember your preferences. For example, the web site may remember which page you viewed, in order to make your next visit more convenient. Nevertheless, if you do not like having any cookies at all they can be disabled in your web browser’s Internet Options.

What we will do with your personal data

What you share with us stays with us because, if we share your personal data, we share it only with APM (Holdings) Pte Ltd and their respective affiliates and subsidiaries. We do not sell or rent your personal data to anyone.

On occasion, we do need to hire other companies to help us provide some services such as companies that provide marketing assistance. We will limit the personal data we give them, and they will only have access to your personal data for the purposes of performing the functions for which we hire them. They are strictly monitored by us in order to make certain our customers’ privacy is always protected.

Earning and redeeming rewards

The personal data you provide to us will enable us to: (a) keep track of your purchase records, (b) allocate Suntec+ points according to your purchase records, (c) update you periodically about relevant programs through which you may earn Suntec+ points, (d) redeem your Suntec+ points and utilize your e-Vouchers when you shop with participating merchants and (e) update our profiling of customer preferences so that we may be able to serve you better.


We will make sure that we only send you messages that we think will be of interest to you – for instance, the dates of in-mall sales, details of special offers or information about new products and services. If you do not want us to use your personal data to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.

Storing your personal data and keeping it up to date:

Out of sight, but never out of reach

When you share your personal data with us, you will always have access to it. Where you store a “Profile” on the website, you can amend details stored in your account yourself. Alternatively, you can update, change or remove any personal contact information and residential address at any time by calling, writing or emailing us using one of the options provided below.

Keeping it safe

We are committed to providing appropriate security controls to protect your personal data against foreseeable hazards. Making sure that your personal data is secure is very important to us.

Change of address? Change of personal data? Let us know

If you would like us to update your personal data, remove your name from our mailing list, or if you have any questions about our privacy policy or your personal information, please do not hesitate to contact us.

Contacting Us

You can contact us through our online contact form or email us at rewards@sunteccity.com.sg

We will respond to your questions or concerns as quickly as possible.

Occasionally, we may decide to change this Privacy Policy so we suggest that you review it periodically so you are aware of any changes.


Updated 14th February 2020