Suntec Rewards is an exciting cardless loyalty programme launched by Suntec City Mall that allows its members to:
1. Accumulate reward points as they shop at over 350 merchant partners in the mall
2. Enjoy amazing deals and discounts all year long
3. Gain access to special events and members’ only promotions
4. Receive birthday treats and birthday bonus points
Simply download the Suntec City mobile application (available on the Apple App Store or Google Play Store) and register as a member under ‘Rewards’ to enjoy privileges as you shop at Suntec City.
You may also sign up online through our website at https://sunteccity.com.sg/login/
There is no fee required to become a member of the Suntec Rewards programme.
Once you register, an email will be sent to the email address you provided. Please click on the verification link and your Suntec Rewards membership will be activated immediately.
The Suntec Rewards programme welcomes all Singapore citizens, Permanent Residents of Singapore and Work Permit holders in Singapore. Shoppers can register with their email address. Take note that shoppers must be of at least sixteen years of age to be eligible.
The Suntec Rewards membership is not transferable and they would have to sign up for their own membership to be eligible to enjoy the programme’s benefits.
There are three tiers of membership. Members are upgraded to the next tier once the expenditure reaches the stipulated threshold.
Please note that your membership tier will NOT be downgraded even if you do not meet the spend amount the following year.
Upon being eligible for an upgrade, you will receive a notification in your mobile app inbox. You will see your tier reflected after you log into your account on the website or mobile app.
As a Suntec Rewards member, you can:
– Enjoy reward points as you shop over 350 merchant partners within the mall and redeem for e-Vouchers with your reward points
– Enjoy great deals and discount all year round.
– Gain access to special events and sales
– Enjoy birthday treat and earn a birthday bonus of 1.5x points on the first purchase made during your birthday month*
*Earning of birthday bonus points for birthday month is applicable only for the first receipt upload during the member’s birthday month and capped to a maximum amount spend of $5000 only. Subsequent receipts uploaded during the birthday month will be entitled to earn the regular reward points.
As a Gold Member, you will receive more privileges such as:
– A one-time Tier Achivement Reward of 20,000 points
– 2x points on the first purchase made during your birthday month^.
As an Ultimate Member, you will receive more privileges such as:
– A one-time Tier Achivement Reward of 200,000 points
– 5x points on the first purchase made during your birthday month^.
^Earning of birthday bonus points for birthday month is applicable only for the first receipt upload during member’s birthday month and capped to a maximum amount spend of $5,000 only. Subsequent receipts uploaded during the birthday month will be entitled to earn the regular reward points.
Your member e-Card can be presented to participating stores to enjoy exclusive discounts and promotions. It is found on the main page of the ‘Rewards’ tab in the mobile app.
1. Shop – Accumulate points as you shop at over 350 merchant partners within Suntec City Mall.
2. Snap – Take a picture of your receipt, enter the final purchase amount and upload the image through our mobile application or website.
3. Earn – Earn points from eligible receipts above $20. These points will be credited into your account within 7 working days.
Please note that to earn Suntec Rewards points, you will need to scan the receipts of purchases of over $20 and upload the images within 48 hours of the time of purchase.
Do retain your receipts even after submission in the event that you are contacted by the Rewards Customer Service to resubmit them in lieu of errors or missing details.
A minimum spend of $20 in a single receipt is required for that receipt to be accepted for points accumulation.
You will earn reward points for every dollar spent, with a minimum of $20 in a single receipt. Every dollar you spend will earn you different points across three categories – General, F&B and Supermarkets. For a guideline on how the schemes work across the different categories, kindly refer below:
Rewards Points Earning Rate
Reward points will be credited into your account within 7 working days from the day of submission.
Take note there is no receipt approval during the weekend or on public holidays, thank you for your patience!
You will be able to earn reward points when you spend at any shop in Suntec City except the following:
– Money Changers
– Post Offices
– Banks/ ATM/ Financial Services
– Temporary vendors(Non-Tenants)/pop-up shops at the mall’s promotional spaces. Eg: Atrium.
– Any purchases from Suntec Convention Centre
– AXS/ SAM Payments and bill payments
– Cashcard/ Stored Value Cards Top-Up transactions
– Offline transactions via cheque payment
– Purchase of vouchers from shops or Suntec City
– Carparks/Within Carparks
– Online Transactions
– Suntec Rewards Flash Sales
– Purchase of Tobacco products
– Monthly Membership from Pure Yoga
In the case of Suntec City and merchants’ vouchers being used in the transaction, we will award the full amount of points. In the case of merchants’ loyalty programmes, bank rebates and credit card rebates, we will award points for only the net amount.
Reward points earned by different individuals cannot be combined.
Reward points earned before 30 June will expire on 31 Dec of the same year. Reward points earned from 1 July will expire on 30 June in the following year.
Please refer below for an example on how the expiry and e-voucher conversion works:
REWARD POINTS EARNED REWARD POINTS & E-VOUCHERS EXPIRY
1 July to 31 December 2015 30 June 2016
1 January to 30 June 2016 31 December 2016
You are encouraged to scan receipts and upload them within 48 hours of purchase. Receipts received after 48 hours of spend will not be able to qualify for reward points.
You can submit as many qualifying receipts as you’d like in a day to accumulate rewards points. However there is a maximum cap of $5000 on the reward points that you can accumulate in a single day.
Reward points can be accumulated from receipts that add up to a maximum of $5,000 spent per day.
Points will be awarded according to the sequence of the receipts uploaded.
At the moment, only printed receipts generated from the store are accepted for the accumulation of Suntec Rewards points.
Please ensure that the store name, store address, total amount and date are clearly visible on the receipt.
We also do not accept payment slips from credit cards, debit cards, and NETS.
You can redeem Suntec e-Vouchers with your reward points. Every 5,000 reward points you earn entitles you to a $5 e-Voucher which you may then use to offset your purchases at Suntec City participating merchants. Look out for the Suntec Rewards wobbler at cashiers to indicate that e-Vouchers can be used there.
You can view your transactions and the corresponding reward points earned by logging onto the website or app.
You can redeem reward points by logging onto the website or app and heading to ‘Redeem’ in the ‘Suntec Rewards’ section. Next, select the e-Voucher(s) that you would like to redeem and confirm the transaction for the e-Voucher to appear in your e-Wallet in the Suntec City mobile application.
Suntec Rewards points can only be awarded for your own purchases. if any shoppers is found using receipts other than their own purchases to accumulate Suntec Rewards points, Suntec Rewards reserves the right to terminate their membership.
e-Vouchers can be used to offset purchases at participating merchant shops in Suntec City Mall. They come in denominations of $5, $10, $50.
e-Vouchers can be used to offset purchases at participating merchant shops in Suntec City Mall. e-Vouchers come in denominations of $5, $10, $50.
You can access your e-Vouchers via the Suntec City app. It is stored under your e-Wallet.
To use your e-Voucher in-store:
1) Activate e-Voucher in your e-Wallet
Choose the e-Voucher(s) that you wish to utilize and confirm usage.
2) Display e-Voucher
Inform and present the screen showing the total amount to the cashier at time of payment
Scan the QR code displayed at the store’s cashier counter to verify you are at the store.
4) Flash confirmation screen
Show the e-Voucher usage confirmation screen with Transaction ID to the cashier for the cashier’s acknowledgement.
Please note that merchant may periodically require that you show your NRIC/Work Pass to validate your membership.
The e-Vouchers’ validity period is dependent on its redemption date.
e-Vouchers redeemed between 1 July – 31 December will expire on 30 June of the following year.
e-Vouchers redeemed between 1 January – 30 June will expire on 31 December of the same year.
Suntec e-Vouchers can be utilized at participating merchant shops within Suntec City. Please refer to the last page of here for a list of the participating shops.
You can also look out for the Suntec Rewards wobbler displayed at participating merchant shops.
You can update personal information by logging into your account via the Suntec City mobile app or online. Alternatively, if you encounter issues activating your account or editing information, do contact us at email@example.com for help.
The login ID is your email address that you have used to register into the program. If you need to reset your password, simply click on ‘Forgot Password?’ under the login box and you’ll shortly receive an email with an URL to reset your password.
For any enquiries about the programme, email our friendly Suntec Rewards customer service at firstname.lastname@example.org
Your member information and contact details are used solely for the purpose of communication to keep you updated of sales, promotions and special events associated with the Suntec Rewards programme.
No, we only accept one submission of the same receipt. Multiple submissions will be rejected as duplicates.
Yes, staff are allowed to upload receipts from other stores. However, they are not allowed to upload receipts from the store they work in.
‘Carpark Dollars’ is the new and easy way to offset your parking charges at Suntec City, redeemable with Suntec Rewards points.
Suntec Rewards points are earned and accumulated when you submit your receipts of purchases from Suntec City mall via the Suntec City app or at the Customer Service Desks. For more information on how to earn points, please refer to the section titled REWARDS POINTS.
1. Redeem: Redemption of Carpark Dollars using Suntec Rewards points
2. Activate: Activation of Carpark Dollars for use
3. Use: Utilisation of Carpark Dollars at the gantry
4. Deduct: Deduction of any balance charges from the CashCard (if applicable)
2,000 Suntec Rewards points = 2 Carpark Dollars = S$2 to offset your parking charges
Upon exit, activated Carpark Dollars will automatically be used first. Balance parking charges (if any) will then be deducted from your CashCard.
Parking charges at gantry: $3.30
Activated Carpark Dollars: $2.00
Carpark Dollars used: $2.00
Balance parking charges to be deducted from your CashCard: $1.30
Members can redeem Carpark Dollars using Suntec Rewards points on the Suntec City app.
Note: Redeemed Carpark Dollars are not convertible to Suntec Rewards points. Carpark Dollars are strictly not refundable, transferable nor exchangeable for cash and/or other items.
You may redeem as much Carpark Dollars as desired, based on your available Suntec Rewards points.
Please see below for required Suntec Rewards points to redeem the following:
– 2 Carpark Dollars: 2,000 points
– 5 Carpark Dollars: 5,000 points
– 10 Carpark Dollars: 10,000 points
Note: 1 Carpark Dollar = S$1 to offset your parking charges
Carpark Dollars will expire at the end of the corresponding quarter of the same year. There will strictly be no extension of validity for redeemed Carpark Dollars.
Q1 (1 January – 31 March)
Expiry date: 31st March of the same year, 23:59
Q2 (1 April – 30 June)
Expiry date: 30th June of the same year, 23:59
Q3 (1 July – 30 September)
Expiry date: 30th September of the same year, 23:59
Q4 (1 October – 31 December)
Expiry date: 31st December of the same year, 23:59
Member redeems Carpark Dollars on 28th March 2018. Carpark Dollars will expire on 31st March 2018, 23:59.
In the Suntec City app, navigate to ‘Rewards’ page and click on the ‘e-Wallet’ tab before selecting the ‘Carpark Dollar’ sub-tab. Tap on ‘Add IU’ to add your IU number. To amend, delete or add new IU numbers, simply tap on ‘Manage IU’.
Only the default IU number selected by the member will be activated for the utilisation of Carpark Dollars.
Each member can add up to 2 IU numbers in their e-Wallet. You can easily amend, delete or add new IU numbers by tapping ‘Manage IU’.
Please note that an IU number can only be activated by one member at a time.
Please activate your Carpark Dollars at least 15 minutes before exiting the mall.
On your e-Wallet tab of Suntec City app, navigate to ‘Carpark Dollar’ sub-tab and tap on ‘Activate Now’. Your Carpark Dollars will be ready for use until you exit the carpark or when you ‘Cancel Activation’. Please note that all Carpark Dollars available in your e-Wallet will automatically be activated.
If you need to add more Carpark Dollars to your e-Wallet, you will first need to tap on ‘Cancel Activation’. You may then redeem additional Carpark Dollars as required. 15 mins before you exit the mall, don’t forget to activate your Carpark Dollars!
Your Carpark Dollars will remain activated until they are used, cancelled (by tapping on ‘Cancel Activation’) or expired.
Any unused Carpark Dollars upon exit will remain in your e-Wallet, and can be accumulated for subsequent visits, until they expire at the end of the corresponding quarter of the same year.
Activated Carpark Dollars: $5.00
Parking charges at gantry: $3.30
Carpark Dollars used: $3.30
Balance Carpark Dollars remaining in your e-Wallet: $1.70
Yes, you can! Each member can add up to 2 IU numbers in their e-Wallet. Please note that an IU number can be activated by only one member at a time.
Please note the utilisation of Carpark Dollars is not valid for IU numbers that have been registered for Season Parking.
You will receive a push notification once your Carpark Dollars have been used and it will also be recorded in the Recent Activity under the ‘Carpark Dollar’ tab.
No, the physical parking ticket cannot be used together with Carpark Dollars. You may only use either the physical complimentary parking ticket or Carpark Dollars to offset your parking charges. Remaining parking charges (if any) will be deducted from your CashCard.
In such an event, your activated Carpark Dollars will not be used and all applicable parking charges shall be deducted from your CashCard.
(With effect from 1 June 2018)
Hourly Parking (incl. GST)
Mondays to Fridays (except Public Holidays)
7.00 am – 5.00 pm: $2.20 for the first hour; $1.10 per 1/2 hour or part thereof
5.00 pm – 7.00 am: $2.20 flat per entry
Saturdays, Sundays and Public Holidays
7.00 am – 5.00 pm: $1.10 per hour
5.00 pm – 7.00 am: $2.80 flat per entry