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Suntec+ Terms and Conditions

Programme T&Cs – list terms & conditions

A. Suntec+ Membership

  1. Members must be at least 16 years old to apply for a Suntec+ membership via our website https://sunteccity.com.sg/signup/ or Suntec City mobile application.
  2. By signing up for a membership account with Suntec+, you will be deemed to have read, understood and accepted these Terms and Conditions, which form a contract between yourself and APM Property Management Pte Ltd, as Property Manager of Suntec City, by which you will be bound.
  3. Suntec+ opens one membership account for each individual member – members are not allowed to transfer the accumulated Suntec+ points and benefits from that membership account to any other membership account.
  4. As a member, you agree that you will be solely responsible for all consequences of not doing so.
  5. Upon accumulating a total spend of $5,000 within a membership year,  members will be upgraded to the Gold tier.
  6. Upon accumulating a total spend of $12,000 within a membership year,  members will be upgraded to the Diamond tier.
  7. We may amend these Terms and Conditions from time to time at our sole discretion by publishing the amended version on the Suntec+ programme website. For example, we may amend the way Suntec+ points are earned, awarded to accounts and/or redeemed or their validity period at any time at our sole discretion. By your continued participation in the Suntec+ programme as a member, you agree to be bound by the amended contract between you and APM Property Management Pte Ltd, as Property Manager of Suntec City. Members must provide us with accurate and truthful personal data during the sign-up process and update that personal data in our records if it changes.

B. Suntec+ Points Earning

  1. Upon activation of your Suntec+ membership, members will be able to earn Suntec+ points. A member will earn rewards points by making qualifying purchases at participating merchants within Suntec City.
  2. Suntec+ programme does not accept receipts from the following: money changers, post offices, banks/ATMs/financial services, carparks, lottery tickets, pushcarts, temporary vendors/pop-up shops at the mall’s promotional spaces of non-tenants at Suntec City, purchases from Suntec Convention Centre, including EU Holidays, AXS/SAM payments and bill payments, cash card/stored value cards top-up transactions, offline transactions via cheque payments, purchase of vouchers from shops or Suntec City. Members should bear in mind that this list is not all-encompassing and is subject to changes at our sole discretion.
  3. Suntec+ programme awards Suntec+ points for receipts with a minimum spend of S$20 in a single receipt.
  4. Members must submit the scanned copy of his or her receipt from the merchant no later than 48 hours from the time of purchase via the website or mobile application.
  5. To be eligible for Suntec+ points, the receipts should clearly show the store name, store address, total purchase amount, date and time of purchase.
  6. Each receipt can only be submitted once for the earning of rewards points. Members should keep the original proof of purchase until the rewards points have been awarded to their membership account or for 7 working days, whichever is earlier.
  7. Receipts submitted for Suntec+ points must be the member’s own purchases. Suntec+ reserves the right to terminate the membership immediately and without prior notice if a member is found to have submitted another person’s receipt(s) to accrue Suntec+ points in his/her membership account.
  8. The earning of Suntec+ points is capped at a total spend of $5,000 per day across multiple receipts. Points are awarded based on the sequence of the receipts uploaded.
  9. Suntec+ determines the criteria for qualifying purchases and the number of Suntec+ points they are worth at our sole discretion. This varies based on the membership tier of each member
  10. Members earn Suntec+ points at all participating merchants based on the following
    Diamond Tier – 10 points for every dollar
    Gold Tier – 5 points for every dollar
    Silver Tier – 1 point for every dollar
  11. Suntec+ programme awards Suntec+ points to a member upon validation of the submitted receipts. We will at our sole discretion reject any receipt that we consider to be invalid. Our decision will be binding, final and conclusive on the member.
  12. Suntec+ programme will not award Suntec+ points for duplicated receipts or multiple copies of receipts that have been submitted.
  13. Members must submit receipts with the necessary information for our validation. Payment card slips from payment cards (including credit cards, debit cards and NETS cards) will not be accepted.
  14. In the case of Suntec City and merchants’ vouchers being used in the transaction, members will earn Suntec+ points based on the full purchase amount as per the submitted receipt (including the value of Suntec City and merchants’ vouchers).
  15. In the case of merchants’ loyalty programmes, bank rebates and payment card rebates, members will earn Suntec+ points based on the net amount paid (excluding the value of the above mentioned).
  16. At our sole discretion, we may cancel, revoke or otherwise deduct Suntec+ points that have already been awarded to a member’s account.
  17. We may delay the awarding of Suntec+ points to a member’s account while we verify to our satisfaction that they were not claimed in breach of any of these Terms and Conditions.
  18. We may from time to time amend the number of Suntec+ points awarded or the mechanics by which they are awarded.
  19. Suntec+ points awarded to an account remain our property and do not entitle members to a vested right or interest. They do not have a cash value and are not transferable or assignable for any reason or purpose. Suntec+ points awarded are not transferable between accounts. Their sale, auction, barter, transfer or assignment is strictly prohibited. A violation of the above gives us the right to confiscate or deduct Suntec+ points previously awarded to a member.
  20. Any unused Suntec+ points in a member’s account will be forfeited upon cancellation or termination of your Suntec+ membership. There will be no compensation for unused Suntec+ points.
  21. A member may check the balance of his or her Suntec+ points via the Suntec City website, mobile application or other means determined by us at our sole discretion.

C. Suntec+ Points & e-Vouchers Expiry

  1. Validity of Suntec+ points are strictly non-extendable beyond the stipulated expiry date.
  2. Suntec+ points earned from 1 January to 30 June will expire on 31 December of the same year.
  3. Suntec+ points earned from 1 July to 31 December will expire on 30 June of the following year.
  4. e-Vouchers redeemed between 1 January to 30 June will expire on 31 December of the same year.
  5. e-Vouchers redeemed between 1 July to 31 December will expire on 30 June of the following year.
  6. Upon expiry, each member’s Suntec+ points balance and unutilised e-vouchers will be forfeited.

D. Rewards Redemption

Members can accumulate Suntec+ points and redeem them for e-vouchers and other rewards. Suntec+ points earned in different 6-month periods as indicated in Section C can be combined to redeem e-voucher(s) and other rewards

Members can accumulate Suntec+ points and redeem them for e-voucher(s) and other rewards, before the points expire.

    1. Members will utilise the e-vouchers and rewards via their mobile device by presenting the e-vouchers and rewards to the participating merchant, scanning a QR code at the merchant’s store at the time of payment and presenting the transaction ID to the store’s cashier, unless otherwise stated in the terms and conditions of the redeemed reward(s)
    2. Members may use multiple Suntec City e-vouchers to offset against a single purchase transaction at all participating merchants
    3. e-Vouchers and rewards are not exchangeable for cash and physical gift vouchers nor are they refundable.
    4. All unutilised e-vouchers and rewards, and balance value of redeemed e-vouchers will be forfeited upon expiry.
    5. Members are required to present their loyalty e-card for verification purposes at the merchant during e-voucher utilisation.
    6. Terms and conditions may vary for each reward and they shall be binding for all members.

 

E. Carpark Dollars Redemption and Utilisation

  1. Members can accumulate Suntec+ points and redeem them for Carpark Dollars via the Suntec+ Mobile Application for use at Suntec City’s carpark.
  2. Members may redeem multiple Carpark Dollars for utilisation before the Carpark Dollars expire. For more details, please see sunteccity.com.sg/faq/.
  3. Carpark Dollars will expire at the end of each quarter of the year in which they have been redeemed, i.e. 31 March 23:59, 30 June 23:59, 30 September 23:59 and 31 December 23:59 of the same year.
  4. Upon expiry, all unutilised Carpark Dollars for the corresponding quarter of the year (on 31 March, 30 June, 30 September and 31 December of the same year) shall be forfeited and validity of the Carpark Dollars cannot be extended after the stipulated expiry date.
  5. Carpark Dollars are not exchangeable for cash, non-refundable, non-transferable to Suntec+ points nor convertible to physical gift or e-vouchers, in whole or in part.
  6. Members may use Carpark Dollars to offset against parking charges at Suntec City, with an amount capped at $500 Carpark Dollars.
  7. If there are insufficient Carpark Dollars for full payment of the applicable parking charges, the balance parking charges will be deducted from your CashCard in the registered In-Vehicle Unit (IU).
  8. Any balance of unexpired Carpark Dollars will remain in your e-wallet for utilisation during subsequent visits.
  9. Carpark Dollars cannot be used in conjunction with physical complimentary parking tickets.
  10. Each member is allowed to add up to 2 IU numbers in his or her Suntec+ membership e-wallet. Only the default IU number set by the member will be activated for the utilisation of Carpark Dollars. An IU number can only be activated by one member at a time.
  11. Members can utilise up to $500 Carpark Dollars, for each carpark gantry transaction.
  12. Utilisation of Carpark Dollars is only applicable to vehicles with valid IU numbers and Suntec City’s Season Parking holders who enter the carpark via B1.
  13. We are not responsible for any error with regards to any deduction from the member’s registered IU, resulting in inaccurate deduction of Carpark Dollars and/or parking charges from your CashCard.
  14. In the event that Suntec City’s carpark system is out of service or undergoing maintenance, Carpark Dollars will not be used and parking charges will automatically be deducted from your CashCard in the registered IU. In such an event, we are not obliged to reimburse or indemnify members in respect of the parking charges deducted from your CashCard and shall further not be liable to members in respect of any breakdown, malfunction or defect in Suntec City’s carpark system.
  15. Parking is subject to the availability of parking spaces in the carpark. Members shall only park in designated parking spaces.
  16. Member(s) shall be liable for any damage howsoever caused by member(s) to the carpark. In this regard, the MCST Plan No. 2197 shall have the absolute discretion to assess the cost of repairing the said damage and its assessment thereto shall, save for manifest error, be conclusive as to the amount payable by member(s) in connection with the damage.
  17. Members agree that vehicles are parked at their own risk. We shall not be liable for any loss and/or damage howsoever caused to their vehicles while being parked in the carpark.
  18. We reserve the right to implement measures to remove and/or immobilise any vehicle which we consider, at our sole and absolute discretion, as being in breach of terms and conditions hereof.
  19. By using the carpark, members shall deem to have read, understood and agreed to these terms and conditions. We reserve the right to amend these terms and conditions at our sole and absolute discretion from time to time without any prior notice.

F. Personal Data

  1. When you become a member of the Suntec+ Programme, you consent to the collection, use, disclosure and processing of your personal data by APM Property Management Pte Ltd, its subsidiaries, APM (Holdings) Pte Ltd and the subsidiaries of APM (Holdings) Pte Ltd that are incorporated, and operate, in Singapore for the purpose of us providing the Suntec+ Programme.
  2. Examples of a member’s Personal Data which may be so collected, used, disclosed and/or processed include:
    (a) name, mobile number, transaction details, images of receipts and any other information relating to him or her which is provided in connection with the Suntec+ Programme;
    (b) information about a member uses and interacts with products and services provided by participating merchants in the Suntec+ Programme, the Suntec+ Programme website, and/or the Suntec+ Programme mobile application, including computer and connection information, device capability, bandwidth, statistics on page views, cookies, IP addresses, membership details and traffic to and from the Suntec+ Programme website and/or Suntec+ Programme mobile application; and
    (c) photographs or audio-video or other recordings of a member taken or made in connection with Suntec+ Programme promotions.
  3. We take all reasonable precautions to preserve the integrity and prevent any corruption, loss or destruction of personal data and information given to us by members.
  4. As a member, you acknowledge that if you choose to withdraw your consent for the collection, use, disclosure and/or processing of your Personal Data for Suntec+ Programme purposes, we may not be able to continue to provide the Suntec+ Programme to you. If so, we have the right to terminate your Suntec+ membership. This right is without prejudice to our rights and remedies against you in respect of any loss or damages arising from or in connection with such termination.
  5. We may share aggregated, non‑personally-identifiable information with third parties, such as advertisers, our marketing partners and/or our business partners, for use in marketing, promotional or other activities.
  6. Please refer to our Privacy Policy for more information about how we handle members’ personal data.

G. Liability

  1. Notwithstanding any other terms or conditions in these Terms and Conditions, we shall not be liable to a member for any loss, damage, inconvenience, moral distress, cost and expense of any nature (including, without limitation for any act, omission, neglect or wilful default on the part of our agents, contractors, correspondents and/or their respective officers and employees) which in any way may be suffered or incurred by members or by any other person in respect of or in connection with the Suntec+ Programme, including without limitation, account, membership, Suntec+ points or redemption and/or in connection with the collection, use, disclosure and/or processing of personal data in accordance with these Terms and Conditions. As a member, you release and discharge us from all claims in relation to any such loss, damage, inconvenience, embarrassment, cost and/or expense.
  2. We will not be liable to a member for any error, omission, delay or loss (including any loss of Suntec+ points) as a consequence of technical malfunctions or error attributed to our staff, employees, agents or service providers.
  3. We may at our absolute and sole discretion, without prior notice to members, suspend or terminate the Suntec+ Programme for any reason whatsoever as we deem fit.

H. General

  1. Upon participation of the programme, a member agrees to indemnify us and keep us indemnified against any loss, damage, liability cost and expense (including legal costs and disbursements on a full indemnity basis), directly or indirectly arising from or relating to misuse of his or her Suntec+ membership and/or breach of any of these Terms and Conditions, including without limitation, if he or she commits any fraud or misrepresent any information supplied or to be supplied under these Terms and Conditions.
  2. Each of these Terms and Conditions is severable and distinct from one another and if at any time, any one or more of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions will not thereby be affected or impaired in any way.
  3. The rights and remedies provided in these Terms and Conditions are cumulative and not exclusive of any other right or remedies (whether provided by law or otherwise).
  4. No failure on our part to exercise and no delay on our part in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy. Any waiver by us of our rights or remedies in respect of any terms under these Terms and Conditions or any breach of these Terms and Conditions on a member’s part must be in writing and may be given subject to such terms and conditions as we may deem fit and is effective only in the instance and for the purpose for which it is given.
  5. These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. You hereby irrevocably submit to the jurisdiction of the courts of the Republic of Singapore.

Version 5 (Updated on 14th February 2020) -

Privacy Policy for Suntec+

Your Privacy is Important to Us

In this Privacy Policy, “we”, “us”, “our” or “Suntec+” means APM Property Management Pte Ltd as Property Manager of Suntec City; “you”, “your” or “yours” means the persons to whom this policy applies.

The security of your personal data is important to us. Suntec+ has in place safeguards to protect the personal data stored with us. This policy describes how we may collect, use, disclose, process and manage your personal data.

This Privacy Policy applies to any individual’s personal data which is in our possession or under our control. By Personal Data, we mean any information you provide to us about you. This includes your, name, postal address, email address, telephone number, gender, birthdate and occupation.

In the event of any inconsistency between different versions of this policy, the latest version shall prevail.

Where we collect your personal data

No matter how we collect your personal data or what we collect it for, we will only use it in the ways set out in this Privacy Policy. By providing us with your personal data, you consent to us using or disclosing it in one or more of the ways described in this Privacy Policy. This includes consenting to us contacting you or sending messages to you via post, telephone, SMS or email.

Customer Services

In order for a customer service representative to respond to your questions or concerns, we may need personal data like your name, email and telephone number for verification purposes. This is also used to communicate with you so that we answer your questions as completely and thoroughly as possible.

Contest

When you participate in a contest, we ask for personal data in order for us to identify and verify the winner of our contest.

Information that we collect automatically:

Cookies are small files that can be used to store information you have already provided. Cookies cannot be used to “steal” information about you or your computer system. Our web site uses cookies to remember your preferences. For example, the web site may remember which page you viewed, in order to make your next visit more convenient. Nevertheless, if you do not like having any cookies at all they can be disabled in your web browser’s Internet Options.

What we will do with your personal data

What you share with us stays with us because, if we share your personal data, we share it only with APM (Holdings) Pte Ltd and their respective affiliates and subsidiaries. We do not sell or rent your personal data to anyone.

On occasion, we do need to hire other companies to help us provide some services such as companies that provide marketing assistance. We will limit the personal data we give them, and they will only have access to your personal data for the purposes of performing the functions for which we hire them. They are strictly monitored by us in order to make certain our customers’ privacy is always protected.

Earning and redeeming rewards

The personal data you provide to us will enable us to: (a) keep track of your purchase records, (b) allocate rewards points according to your purchase records, (c) update you periodically about relevant programs through which you may earn rewards points, (d) redeem your rewards points and utilise your e-vouchers when you shop with participating merchants and (e) update our profiling of customer preferences so that we may be able to serve you better.

Marketing

We will make sure that we only send you messages that we think will be of interest to you – for instance, the dates of in-mall sales, details of special offers or information about new products and services. If you do not want us to use your personal data to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.

Storing your personal data and keeping it up to date:

Out of sight, but never out of reach

When you share your personal data with us, you will always have access to it. Where you store a “Profile” on the website, you can amend details stored in your account yourself. Alternatively, you can update, change or remove any personal contact information and residential address at any time by calling, writing or emailing us using one of the options provided below.

Keeping it safe

We are committed to providing appropriate security controls to protect your personal data against foreseeable hazards. Making sure that your personal data is secure is very important to us.

Change of address? Change of personal data? Let us know

If you would like us to update your personal data, remove your name from our mailing list, or if you have any questions about our privacy policy or your personal information, please do not hesitate to contact us.

Contacting Us

You can contact us through our online contact form or email us at rewards@sunteccity.com.sg

We will respond to your questions or concerns as quickly as possible.

Occasionally, we may decide to change this Privacy Policy so we suggest that you review it periodically, so you are aware of any changes.

 

Updated 31st October 2019